TROUBLESHOOTING
Why is there a $5 registration fee?
The $5 registration fee was added to help prevent spammers and hackers from accessing the fundraising platform. Charging this fee proves to us that you're a real person. Fundraisers will receive fundraising credit for the $5 registration fee.
How do I change my password?
Log in to your Participant Center. On the top, left-hand side of your screen, click on the blue Profile button. To the right of your user name, click on the green Change Password button. Follow the prompts to change your password and then click the green Submit button. If you need further assistance, feel free to email fundraising@dogsinc.org.
How do I customize my URL?
Log in to your Participant Center. On the top, left-hand side of your screen, click on the blue Home button. Scroll down until you see the content block with the heading, Personal Page which will be on the right-hand side of your screen. To customize your URL, click on the green button titled, URL Settings. Enter the URL name of your choice and click the green Save button.
How do I change the title and/or body of the message on my fundraising page?
Log in to your Participant Center. On the top, left-hand side of your screen, click on the blue Home button. Scroll down until you see the content block with the heading, Personal Page which will be on the right-hand side of your screen. To update your fundraising page Title and/or the message written in the body, click on the green Edit Content button next to Title. Enter your changes and click the green Save button.
How do I change the photo on my fundraising page or team page?
Log in to your Participant Center. On the top, left-hand side of your screen, click on the blue Home button. Scroll down until you see the content block with the heading, Personal Page which will be on the right-hand side of your screen. To update your Photo, click on the green Update Media button next to the existing photo. Click the Browse button to locate the photo that you would like to add and click the green Save/Upload button.
How do I access my team page?
Log in to your Participant Center. On the top, left-hand side of your screen, click on the blue Home button. Scroll down until you see the content block with the heading, Your Fundraising Progress which will be on the left-hand side of your screen. Just above that, there are two tabs, one is titled Me and the other, My Team. Click on the blue My Team tab to make changes to your team page.
How do I create a QR code?
There are multiple websites that provide QR codes at no change. Here are a few of our favorites:
I need to figure out how to do something else.
No problem! Email your question to fundraising@dogsinc.org and we'll be in touch with an answer.
